![]() ![]() Go to Reports, Customer Concessions and then Returns. You can do this simply by logging into your Seller Central account and running a report. It's possible this will stop them from leaving negative feedback in the first place or it could encourage them to take down any negative feedback they may have left. It may also help you understand where you have gone wrong for next time. Sending them a quick email apologising for their experience and checking that they have been properly reimbursed is likely to give them a good impression of your business. Resolving an issue with the customer is important, whether they have already left negative feedback or not. If not, contact Amazon to get your reimbursement. ![]() ![]() Set up a reminder to check on the product 45 days after you receive the verification of refund so you can check if it has been returned. However, this doesn't always happen so you may need to give Amazon a nudge to do so. Amazon will send you a verification of this refund which it is extremely important to keep as they are obligated to reimburse you within 45 days if you do not receive the returned product.Īs stated above Amazon should send you a reimbursement of the refund if the customer doesn't return the item to you within 45 days. This is especially important in the case of orders shipped by Prime, where Amazon will automatically refund the customer before the return has even been made. There's nothing worse than not being able to prove that the refund was issued. Here are our tips on how to deal with a return request in the best manner. Having great customer service is always critically important and resolving the issue quickly and efficiently will result in people having a positive view of your account and thus more likely to buy with you again. However frustrating it may seem, it is always important to follow the correct protocol to ensure that both your account doesn't get penalised by Amazon and the customer doesn't leave a negative review. As well as thoughts about how to actually fulfil the return request, there are also worries about what was wrong with the product and any negative feedback that may be given. As a seller, getting a notification of a return request on Amazon can be incredibly frustrating. ![]()
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